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24/7 Supplier Engagement Team

Located in sunny southern California, our supplier engagement team provides around-the-clock support for your due diligence, compliance, and reporting requirements.
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24 hours, 7 days a Week

People and products make companies and we bring them together through communication and education. We have created and made available online learning programs, white papers, webinars and provide a 24-hour call center to address any issues, questions or concerns regarding policies and procedures for Anti-Corruption, Conflict Minerals, Smelter Verification, Reach/ROHS, M/SDS, EHS Compliance and Sustainability.

Information When You Need It

We provide a simplified solution for compliance education. We combine our subject matter expertise and real world experience to develop comprehensive education programs to support accurate and efficient reporting. Our User-focused process includes a Supplier Engagement Team, a 24-hour Call center with real people here in Carlsbad, CA.

Multilingual

We receive calls from all over the globe and we can service 100 languages to ensure nothing is lost in translation. Our multilingual team is trained in supplier management and supply chain compliance, and connects directly with your suppliers and partners to increase response rates, data accuracy and provide quality assurance and support.

Our Team Enables You To

Engage suppliers everywhere. We work with your partners and suppliers to increase understanding of your supply chain through collecting data relevant to conflict minerals, regulated materials, energy consumption, carbon, water, labor practices, and more. Start a conversation around compliance, we can train and assist your suppliers to complete relevant surveys by your deadlines.
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Supplier Engagement Team Spotlight

Let our team do the talking!

Where did you grow up? I grew up in Riverside County and I spent 4 years in Virginia.

Name one of your most favorite moments at Source. The 5k Race for Autism that we participated in. I felt a strong connection with the team here and that feeling was strengthened that day.

What is your favorite quote?  “We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard.” –JFK.

Talk about your experience with the supplier engagement team. What I like most about working with the supplier engagement team is that everyone is so helpful and willing to work hard for each other. It’s that dedication that make me appreciate the people that I call colleagues and friends.

Kenneth

Agent

Where did you grow up? Russia

What languages do you speak? Russian and English

How has being multilingual helped you help suppliers? Some of the suppliers do not speak English and not familiar with the Conflict Minerals Law, it definitely helped being able to explain it and walk them through the process in their native language.

Name one of your most favorite moments at Source. Halloween (winning creative costume contest☺

What’s your favorite past time (hobby)? Playing with my kids, reading and photography

 

 

Natalia

Agent

Where did you grow up? For the majority of my life, I grew up in Vancouver, WA, not to be confused with Vancouver, Canada or Washington DC.

What languages do you speak? English and French

If you could have one superpower, what would it be? Gift of language. I believe that communication can break through all barriers.

Whats your favorite food? Without a doubt, “Lahp” i.e. a Cambodian dish consisting of minced meat and mixed with chili, mint and fresh herbs.

What is your favorite part about living in San Diego? I love, love the active lifestyle that San Diego offers. There is nothing better than being outdoors and relaxing alongside Mother Nature.

Allen

Agent

Frequently Asked Questions

What is the difference between 3TG free and Conflict free?

3TG Free means that you do not use 3TG (tin, tantalum, tungsten, or gold) in the products you supply.
Conflict Free means that you have ensured that all 3TG in your products is sourced from smelters certified as Conflict-Free Smelters

When did the United States adopt GHS?

The U.S. officially adopted GHS when the Hazard Communication Standard (HCS) section 1910.1200 has been updated to align with the UN Globally Harmonized System of Classification and Labeling of Chemicals (GHS), Revision 3, issued in the Federal Register, March 26, 2012. This rule became effective May 25, 2012. OSHA is phasing in the new requirements over the next several years (December 1, 2013 to June 1 2016).

How can I help educate my suppliers about conflict minerals?

The best way to educate your suppliers on conflict minerals is with the web-based training program available through the Conflict Minerals Resource Center (CMRC). The CMRC’s Conflict Minerals Basic Training course is an interactive training course covering the content necessary for someone to participate in a conflict minerals program.  If you’re a Source Intelligence customer then you can give you suppliers a free membership to the CMRC with your coupon code.  Ask you Source Intelligence Program Manager for more details how to provide this to suppliers.